Leica Microsystems and Axeda Take Top Honors at Connected World Conference
Leica RemoteCare Diagnostic Support increases instrument uptime and productivity. (Photo: Leica)
FOXBORO. Leica Microsystems received a gold M2M Value Chain award with Axeda Corporation honored as its enabler at the annual Connected World Conference.
Announced last week, the awards highlight the critical elements of the machine-to-machine (M2M) value chain that create a winning solution for the end customer. The companies were honored for the Leica RemoteCare smart services program.
A global leader in the development and manufacture of microscopes and other medical devices, Leica Microsystems places top priority on innovation and superior customer service. Powered by Axeda, Leica RemoteCare enables the Leica Microsystems’ service organization to remotely monitor and support its microscopes and tissue processors – driving maximum product uptime and customer satisfaction.
"The companies that are receiving Value Chain Awards this year represent an excellent mix of applications and industries. I am honored to be recognizing such stellar companies," says Peggy Smedley, editorial director, Connected World magazine. "They have truly demonstrated a commitment to the M2M marketplace by implementing cutting-edge technology and winning a Value Chain Award only acknowledges their effort."
Since deployment, Leica Microsystems has realized substantial benefits from its RemoteCare program, including:
• 40% reduction in unscheduled downtime
• 33% reduction in field service visits
• $500,000 savings in operating expenses
• 12% improvement in time to repair fulfillment
Using the Axeda ServiceLink applications running on the cloud-based Axeda Platform, Leica Microsystems rapidly deployed their smart services solution in the field — tripling the number of connected products in 2009.
“We needed a solution that would allow us to focus on our customers and equipment,” said Frank Bunge, director of after sales services, Leica Microsystems. “With RemoteCare, if a temperature is out of range on a tissue processor, an alarm and email are sent to us and the customer, who makes the adjustment before losing a specimen. That is a major benefit of the solution.”
More than 150 major organizations rely on the Axeda Platform and applications to drive machine-to-machine (M2M) initiatives and get maximum value from their connected products. This is Axeda’s fifth consecutive M2M Value Chain award.
“We measure our success based on the value that our technology drives for our customers,” said Dale Calder, president and CEO, Axeda. “It is truly a great honor to be recognized with this award year-over-year.”
Source:
Editorial Office GHE/Leica
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